We are pleased to offer a groundbreaking program in Culture-Based Quality™ (CBQ). Developed in collaboration with GE, and implemented at ten of their facilities in the U.S, Canada, and Europe, Culture-Based Quality™ is value-added for any quality manager who wishes to strengthen the culture of quality in their organization.
Engaging Employees in the Quality Continuum
Partnering with GE to develop Culture-Based Quality
Elements of Culture-Based Quality
A workshop introduction to the quality culture change process. It can be presented to a leadership group or a broader audience.
An assessment of the existing quality culture. This includes a validated Quality Culture Perception Survey™, focus groups, and interviews with key personnel. The quality culture assessment is the best way to discover the strengths and weaknesses of the quality culture so as to prioritize what areas need to be improved.
Team formation and training. Quality Culture Change Teams are established and engage as many employees as is practical. Often a two-tier structure of Guidance Team and Grassroots Quality Team(s) works best.
Project planning and execution. Culture-Based Quality™ is plant and project-specific. It engages the attitudes and beliefs of employees, improves specific conditions and systems, and dramatically enhances the plant’s culture of quality.